Privacy Policy

Your clinic decides what your information is collected for and how it is used. They are the ones responsible for it under India’s data protection law.

BookMyCliniq provides the software the clinic uses. We store and process your information on the clinic’s behalf and under their instructions. We do not decide what your medical information is used for, and we do not sell it to anyone.

If you want something changed or removed, ask your clinic first — they can act on it directly. You can also start that request yourself from your BookMyCliniq account.

• Who you are — your name, mobile number, email, and if you give them, your age, date of birth, gender and address.
• Why you came — what you told the clinic about your problem, your medical history, allergies and medicines, and what the clinic recorded during your visit.
• Your appointments and payments — when you came, who you saw, what was done and what it cost.
• How you use the app — when you signed in, and the internet address you signed in from, which we keep to spot misuse of the system.

We ask for the minimum we need. If a field is not needed for your care, you can leave it blank.

• To book you in and let the clinic treat you.
• To send you appointment confirmations, reminders and results. These are part of the service and you get them whether or not you agree to marketing.
• To take payment and issue your bill.
• Only if you say yes — to send you occasional offers and health tips. You can turn this off at any time, and turning it off changes nothing about your care.

We do not use your medical information to decide what advertising to show you, and we do not share it with advertisers.

We ask separately for each thing, because agreeing to be treated is not the same as agreeing to receive offers. Boxes that are optional start unticked — we never tick them for you.

We keep a record of what you agreed to, when, and the exact wording you were shown, so that both you and the clinic can check it later. You can see that record, and withdraw any permission, in your account.

• Your clinic’s staff — the people treating you and running the front desk.
• BookMyCliniq — as the company that runs the software, to keep it working and to help your clinic when they ask us to.
• WhatsApp and our messaging provider — to deliver your appointment messages. They see your mobile number and the message.
• Google — where an AI feature is used, the text you type into it is sent to Google’s AI service to generate a suggestion. Do not type anything into those features you would not want sent on.

One clinic cannot see another clinic’s records. If you use BookMyCliniq at more than one clinic, each only sees the visits that happened with them.

Your information is stored on servers used to run BookMyCliniq. We are working towards holding all health information on servers located in India, and towards encrypting it in storage. Ask us at hi@bookmycliniq.com if you need to know where your clinic's data sits today.

This is the part we cannot yet answer precisely, and we would rather say so.

Clinics in India are required by law to keep medical records for a minimum period. That duty can outlast a request to delete them — meaning your clinic may have to keep your clinical record even after you ask for it to be erased. Where that applies, the clinic must tell you what it is keeping and why.

Information that is not part of your medical record — for example your marketing preferences — is not covered by that duty and can be removed on request.

Ask your clinic what it keeps and for how long — the period is set by the rules that apply to their type of practice. We can tell you what the software stores: write to hi@bookmycliniq.com.

• See what we hold about you.
• Correct it if it is wrong.
• Withdraw a permission you gave — as easily as you gave it.
• Ask for your information to be deleted. Your clinic must respond, and must explain if the law requires them to keep some of it.
• Complain if you are unhappy with how it was handled.

Start any of these from Your data & permissions in your BookMyCliniq account, or ask the clinic directly.

Some parts of BookMyCliniq use AI — for example suggesting what kind of appointment might suit the symptoms you describe, and drafting health articles.

AI is never your doctor. Anything an AI suggests is a starting point for a conversation with a clinician, not a diagnosis and not medical advice. Wherever AI has been used, we say so on screen.

If your information is exposed in a way it should not have been, we will tell your clinic promptly and support them in notifying you and the authorities as the law requires.

Ask your clinic first — they hold your records and can usually resolve it fastest.

For anything about the BookMyCliniq platform itself, or to escalate a complaint:

Grievance contact: BookMyCliniq
Email: hi@bookmycliniq.com

We answer complaints about the platform at that address and will tell you who is handling yours.